Zachary leads Pretect with a clear vision and a deep well of expertise, blending strategic insight with a commitment to service that sets the tone for the entire team. His leadership has been instrumental in shaping Pretect’s growth into a trusted IT partner for businesses across the region. With a strong focus on implementing emerging AI technologies, Zachary is continually pushing Pretect to the forefront of innovation—while keeping client relationships at the heart of everything we do.

Steven brings a steady determination to his role as Service Manager, where he ensures operations run smoothly and clients receive dependable, high-quality support. Outside of work, Steven cultivates a thriving hobby farm complete with gardens and a rabbit colony—with quail, guineafowl, and bee colonies soon to follow. He shares his homestead with his two loyal German Shepherd Dogs, Kiba and Kafka. He's an active member of the First Unitarian Universalist Church of Austin and an avid pool player who never misses a chance for a good game and good conversation.

Kellie is known for her exceptional attention to detail, friendly demeanor, and a deep drive to get things right—the kind of conscientiousness that keeps clients feeling confident and cared for. As a T1 Support Agent, she approaches every issue with patience, care, and a thoughtful touch. Outside of work, Kellie enjoys video games, board games, and immersing herself in both creating and appreciating art. She also shares her home with three very well-loved cats—Willow, Piper, and Penny—who provide plenty of inspiration (and just a bit of chaos) to her daily life.

Devuan brings a curious mind and a genuine enthusiasm for problem-solving to his role as a T1 Support Agent. He's approachable, thoughtful, and always eager to learn something new. A lifelong fan of animation, Devuan grew up studying the work of others and dreaming of creating his own—an early passion that evolved into his current pursuits in video editing, animation, and content creation. Outside of work, he's an avid gamer and an aspiring YouTuber; always exploring new ways to connect through digital media.

Jacob combines sharp wit with an encyclopedic knowledge of IT and cybersecurity, making him both a go-to resource and a memorable presence on the team. As Systems Administrator, he excels at keeping systems secure, efficient, and resilient. Jacob is known for juggling multiple projects at once with impressive agility, both professionally and in his personal life. Outside of work, he's passionate about video games, real estate, and attending conventions that celebrate anthropomorphic art and storytelling—spaces where creativity and community flourish.

Michael brings deep technical knowledge and an infectious energy to his role as a T2 Support Agent. Whether he's tackling complex support issues or jumping into a lively discussion about the latest game, Michael approaches everything with enthusiasm and expertise. Outside of work, he's a seasoned esports announcer, a Twitch partner, and a passionate fan of all things NFL. His love for gaming and broadcasting makes him a natural communicator and a dynamic presence on any team.